KINDWORK CUSTOMER EXPERIENCE FELLOWSHIP

Our free 7-week hybrid training program prepares talented young adults (ages 20-26) for rewarding careers in Customer Experience and Customer Success within the tech sector. Fellows receive comprehensive skills training in industry-recognized software platforms, business communication, professional skills, effective interviewing and networking techniques, personalized job placement assistance, and a full year of one-on-one coaching support following placement.

OUR FELLOWS

KindWork Fellows are talented, motivated young adults from overlooked communities ready to transform their economic futures. They come to our program with a strong customer service orientation and natural people skills that make them ideal candidates for Customer Experience roles. Throughout our program, Fellows enhance their already existing skills with industry-recognized software skills and professional development.

Companies that hire KindWork graduates gain more than just skilled employees—they gain dedicated professionals who understand the importance of exceptional customer experience and are prepared to grow within an organization.

GET INVOLVED TODAY

Interested in becoming a KindWork CX Fellow? Please visit our Apply page to see if you’re a good fit.

As a KindWork Fellow, you’ll have the opportunity to join industry leaders like Uber, Alma, Capsule, Olo, Justworks, and many more. Our employer partners are actively seeking talented graduates with your training and skills.

If you are interested in hiring a KindWork graduate, please visit our Hire page.

OUR PROGRAM

Our free 7-week training curriculum emphasizes professional communication and organizational skills, in addition to job-specific platform instruction to prepare students for work in Customer Experience and Customer Success careers in the tech sector. Training is hybrid (70% in-person, 30% remote).

Fellows will receive job placement assistance and one-on-one coaching support for one year after landing their first tech role.

SKILLS COVERED:

• Google Workspace (Slides, Sheets, Docs)
• Zendesk Support Platform  (Zendesk Omnichannel Agent Certification)
• Intercom Support Platform (Certification)
• Jira Platform
• HIPPA for Buisness Associates Certification
• Email, Live Chat, Phone Customer Support Communication Best Practices
• Business Communication & Professional Skills
• Effective Interviewing and Networking Techniques
• Mentorship from Customer Experience Experts
• NYC Tech Office Site Visits

Our fellowship program is employer-informed and developed alongside hiring managers at top tech companies. KindWork partners with tech industry employers to build more inclusive hiring practices and create opportunities for our graduates.

CAREER COACHING & JOB PLACEMENT

One-on-one and small group coaching is integral to the KindWork approach, ensuring our graduates have the support they need to navigate their tech job search and new workplace.

Every new KindWork graduate meets weekly with a dedicated Coach throughout their job search until they land an offer! Coaches make direct referrals to our employer partners and help graduates prepare strong cold applications to other companies.

ALUMNI COACHING SERVICES

Our support doesn’t end when KindWork graduates land their first tech role. We provide a full year of alumni coaching with regular check-ins, networking events, and professional development opportunities to help them advance their careers.

Graduates also gain access to our online job search tools and personalized guidance for navigating career transitions. If a graduate ever needs help finding new opportunities, our team is there to provide support, ensuring that your time with KindWork becomes a lifelong tool for professional success.