Save the Date: BWI's Annual Celebration is on June 8th!
Join us as we celebrate our impact with those who have made it possible.
See Event page for more details.
Hire
CONTACT

For more information:

Email: kdoyle@bwiny.org
Kate Doyle,
Managing Director

621 DeGraw Street, Brooklyn

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HIRE A KINDWORK CUSTOMER EXPERIENCE FELLOWSHIP GRADUATE
CUSTOMER EXPERIENCE CANDIDATE PROFILE

Our Customer Experience Fellowship equips highly-motivated individuals from overlooked communities with the essential skills needed to succeed in a fast-paced, rewarding career in Customer Experience or Customer Support.

Our intensive training program covers over 250+ hours of training and preparation on technical & professional skills. You can count on our graduates to demonstrate the following skills:

Customer experience & support training with best-in-class technology

  • Provide exceptional customer support using Zendesk and Intercom live chat.
  • Navigating internal knowledge base systems for quick problem resolution.
  • Business communication for in-person and remote tools including Google Suite and Slack.
  • Familiarity with customer support quality methods including CSAT.

Customer-focused problem solver with great communication skills.

  • Acts with a customer-first mindset during all interactions across various channels.
  • Able to quickly assess problems and provide solutions to customers in line with policies and procedures.
  • Understands how and when to escalate customer concerns including technical issues.
  • Enjoys working with people and demonstrates empathic responses to customers and colleagues.

For more information on hiring, contact KindWork Managing Director, Kate Doyle, kdoyle@bwiny.org for more information.