Overview
CONTACT

For more information:

Email: kdoyle@bwiny.org
Kate Doyle,
Managing Director

Email: SWatler@bwiny.org
Shani Watler,
Program Director

621 DeGraw Street, Brooklyn

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KINDWORK CUSTOMER EXPERIENCE FELLOWSHIP

KindWork helps talented young adults from overlooked communities transform their economic outlook and launch new careers in the innovation economy.
KindWork’s Customer Experience Fellowship combines intensive training in industry-specific software and professional skills with a full year of highly individualized continuing career coaching, totaling 15 months of support for each Fellow. This ensures that Fellows not only obtain high-quality jobs, but also persist and advance in the sector long-term.

Learn more about the program and apply after attending an information session.

OUR TRAINEES

The fellowship covers industry-standard customer support software platforms to prepare students for work in Customer Experience, Customer Support, or Customer Success careers in the tech sector. Students will receive job placement assistance and structured career coaching support for one year after graduation. Because we screen hundreds of applicants each year for about 50 training slots, please visit our Apply page to see if you’re a good fit before attending an information session.

If you are interested in hiring a KindWork Customer Experience Fellowship graduate, please visit our Hire page.

OUR PROGRAM

What happens during training? Our free 6-week training course is employer-informed, developed alongside hiring managers in the field. Our curriculum emphasizes professional communication and organizational skills, in addition to job-specific platform instruction.

SKILLS COVERED:

  • Google Suite (Slides, Sheets, Docs)
  • Zendesk Support Platform (including industry-recofnized credential Zendesk Omnichannel Agent Certification)
  • Intercom Support Platform
  • Email, Live Chat, Phone & In-Person Support Best Practices
  • Business Communication & Professional Skills
  • Mentorship from Customer Experience Experts
CAREER COACHING

Every student enrolled in the KindWork fellowship also participates in individualized career coaching for one year following job placement.

One-on-one and small group coaching is integral to the KindWork approach, ensuring that our graduates have the support they need to navigate challenges and opportunities in their new workplace.

JOB PLACEMENT & RETENTION SERVICES

Strong employer relationships are critical to our program. KindWork partners with tech industry employers leading the way on building more inclusive hiring practices.

Graduates leave our program equipped with the skills needed to succeed in their new career. KindWork grads are ready to be strong employees.

Interested in hiring a grad from our program? Get in touch: kate@kindwork.org

Join companies like Uber, Alma, Capsule, Olo, Justworks, and many more in hiring talented KindWork graduates.

CONTACT

Please contact Kate Doyle at kdoyle@bwiny.org or Shani Watler at SWatler@bwiny.org if you have any questions about KindWork.