HIRE DIVERSE AND DETERMINED TALENT!

CUSTOMER EXPERIENCE CANDIDATE PROFILE

Our Customer Experience Fellowship equips highly-motivated individuals from overlooked communities with the essential skills needed to succeed in a fast-paced, rewarding customer-focused career at a tech-enabled company. Our intensive training program covers over 250+ hours of training and preparation on technical & professional skills. 

Join our growing network of 100+ employer partners committed to community hiring.

K I N D W O R K   C U S T O M E R   E X P E R I E N C E   F E L L O W   P R O F I L E

THE RIGHT EXPERIENCE

• Previous experience in retail, food service, hospitality, or other customer-facing roles
• Highly motivated to advance their career at a tech-enabled company
• 250 hours of training in KindWork’s CX Fellowship

CUSTOMER-FIRST MINDSET

• Want to work with customers
• Enjoy solving problems and can quickly apply policies and procedures 
• Able to work in a time-sensitive environment
• Open to receiving feedback and adaptable

IN-DEMAND TECH SKILLS

• Remote work ready – Slack and Zoom 
• Cloud-based collaboration – Google Suite  
• Best in class support systems – Zendesk (Omnichannel Agent Certified) and Intercom (Support Agent Certified)
• macOS familiarity 
• Prepared for technical troubleshooting

Our graduates stay on longer and ramp up quicker than traditional candidates. There is NO cost to employer partners or trainees, thanks to our generous philanthropic supporters. 

For more information on hiring from KindWork, contact Kate Doyle, [email protected].