KINDWORK CUSTOMER EXPERIENCE FELLOWSHIP

KindWork helps talented young adults from overlooked communities transform their economic outlook and launch new careers in the innovation economy. KindWork’s Customer Experience Fellowship combines intensive training in industry-specific software and professional skills with a full year of highly individualized continuing career coaching, totaling 15 months of support for each Fellow. This ensures that Fellows not only obtain high-quality jobs, but also persist and advance in the sector long-term.

OUR TRAINEES

The fellowship covers industry-standard customer support software platforms to prepare students for work in Customer Experience, Customer Support, or Customer Success careers in the tech sector. Students will receive job placement assistance and structured career coaching support for one year after graduation. Please visit our Apply page to see if you’re a good fit before attending an information session.

If you are interested in hiring a KindWork Customer Experience Fellowship graduate, please visit our Hire page.

OUR PROGRAM

What happens during training? Our free 7-week training course is employer-informed, developed alongside hiring managers in the field. Our curriculum emphasizes professional communication and organizational skills, in addition to job-specific platform instruction. The training is hybrid, meaning there are a few times we meet in person and when we do, it is at The Brooklyn Navy Yard. The rest of the training happens over zoom. Totaling to 40% remote classes and 60% in person training.

 

SKILLS COVERED:

• Google Suite (Slides, Sheets, Docs)
• Zendesk Support Platform (including industry-recognized credential Zendesk Omnichannel Agent Certification)
• Intercom Support Platform
• Jira Platform
• Email, Live Chat, Phone & In-Person Support Best Practices
• Business Communication & Professional Skills
• Mentorship from Customer Experience Experts

CAREER COACHING

Every student enrolled in the KindWork fellowship also participates in individualized career coaching for one year following job placement.

One-on-one and small group coaching is integral to the KindWork approach, ensuring that our graduates have the support they need to navigate challenges and opportunities in their new workplace.

JOB PLACEMENT & RETENTION SERVICES

Strong employer relationships are critical to our program. KindWork partners with tech industry employers leading the way on building more inclusive hiring practices.

Graduates leave our program equipped with the skills needed to succeed in their new career. KindWork grads are ready to be strong employees.

Interested in hiring a grad from our program? Get in touch: Stephanie Tkach [email protected]

Join companies like Uber, Alma, Capsule, Olo, Justworks, and many more in hiring talented KindWork graduates.

CONTACT

Please contact [email protected] if you have any questions about KindWork.